Automation & Self-Service Enablement | Home Office Client Support Team
Played a central role in driving enterprise automation that reduced inbound support calls by over 60%, boosting technician productivity and user autonomy. Developed and refined PowerShell and batch scripts for issue resolution, supported self-service tooling that eliminated the need for Level 1 intervention, and helped architect a web-based troubleshooting portal. Partnered with field support teams to standardize automation practices and expand adoption across user groups.
Project Overview
Played a central role in driving enterprise automation that reduced inbound support calls by over 60%, boosting technician productivity and user autonomy. Developed and refined PowerShell and batch scripts for issue resolution, supported self-service tooling that eliminated the need for Level 1 intervention, and helped architect a web-based troubleshooting portal. Partnered with field support teams to standardize automation practices and expand adoption across user groups.